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How 9ll Handles Your Personal Data

At 9ll, your personal data belongs to you — we collect only what we need to run your account, process transactions via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm & PhonePe transaction privacyYour right to access your dataAccount security at every stepGoverned by applicable Indian law

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What We Collect and Why

9ll Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 9ll, we collect your name, email address, mobile number, and payment identifiers such as your UPI handle or Paytm-linked number. This data is used solely to verify your identity, process deposits and withdrawals, and send you account-related notifications. We do

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not sell or rent your personal data to third parties. Behavioural data — such as session duration and pages visited — is collected in aggregate, anonymised form to improve how the platform works for you. Where you pay via PhonePe or other UPI rails, only the
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transaction reference and status are stored; no full card or wallet credentials are held on our servers. Retention periods follow applicable Indian data protection norms, and access to your records depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to access, correct or delete personal data held on your 9ll account, our privacy team is ready to help.

Privacy Email Write to our dedicated privacy address for data access requests, correction notices or deletion queries. We acknowledge every email within 48 hours and aim to resolve requests within seven working days.

Live Chat Support Open the live chat widget on 9ll and ask for the privacy team. Our agents can log a formal data request on your behalf and provide a reference number you can follow up on.

Account Settings Panel Many data actions — downloading your activity log, updating your contact details, or adjusting communication preferences — can be completed directly inside the account settings panel without contacting support.

HOW WE PROTECT YOU

Our Data Handling Commitments

Protecting your account information is not a background task for us — it is built into every layer of how 9ll operates.

Encrypted Data Storage

All personal data — your name, mobile number, email and payment references — is stored using AES-256 encryption at rest. No staff member can view raw payment credentials; only tokenised references are accessible for support queries.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies in anonymised form to understand page performance. You can manage cookie preferences via your browser settings at any time; disabling analytics cookies does not affect account function.

Account Security Controls

Two-factor authentication is available for all 9ll accounts. We recommend enabling it via the security tab in your account panel. Login attempts from unrecognised devices trigger an email alert to your registered address before access is granted.

Data Retention Schedule

Active account data is held for the life of your account plus the period required under applicable Indian law. If you close your account, non-transactional data is deleted within 30 days; transaction records are retained only as long as legally required.

Third-Party Sharing

We share data with payment processors — UPI network partners, Paytm and PhonePe — only to the extent required to complete your transaction. No marketing partners receive individually identifiable data from your 9ll account.

Your Right to Request Changes

You may request a copy of the data we hold, ask for corrections, or request deletion through the channels listed on this page. Where local law permits, we process such requests within seven working days and confirm completion by email.

Your Privacy Questions Answered

These questions cover the most common things our account holders ask about how their data is managed on 9ll. If your question is not answered here, reach out via live chat or the privacy email and our team will respond within two working days.

We collect your name, email address, mobile number and, when you make a transaction, a payment reference such as your UPI handle. We do not collect or store full bank account numbers or wallet passwords at any point.

Only the transaction reference ID and status are logged on our side. Your UPI handle or Paytm-linked number is passed to the payment network for processing, but no full credentials are stored on 9ll servers after the transaction completes.

Yes. Log in to your account, go to the settings panel and look for the data export option. Alternatively, email our privacy team with a data access request and we will send a copy within seven working days, subject to local law.

Submit a deletion request via the live chat or privacy email. We will remove non-transactional data within 30 days of account closure. Transaction records are kept only for the period required under applicable Indian data protection law.

We share data only with payment processors — UPI network partners, Paytm and PhonePe — to complete your transactions. No individually identifiable data is passed to marketing networks or sold to any third party.

We use session cookies for login continuity and anonymised analytics cookies to monitor page performance. You can disable analytics cookies in your browser at any time; this does not affect your ability to log in or use any account feature.

Reach the privacy team through live chat, the privacy email listed on this page, or directly through the account settings panel. We acknowledge all privacy concerns within 48 hours and aim to resolve them within seven working days.

How 9ll Handles Your Personal Data

Reach Us About Your Privacy

Our Data Handling Commitments

Encrypted Data Storage

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Sharing

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal data does 9ll collect when I open an account?

02 How is my UPI or Paytm payment data kept private?

03 Can I download a copy of the data 9ll holds about me?

04 How do I ask 9ll to delete my personal data?

05 Does 9ll share my data with anyone outside the platform?

06 What cookies does 9ll use and how do I control them?

07 Who do I contact if I believe my privacy rights have been affected?

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